1. Parts support
  2. Warranty Information

Warranty Information

**Terms & Conditions:

  1. This warranty shall not apply if the products or parts thereof that have been misused, faulty installation, accident, negligence, use of aggressive cleaners or improper maintenance.
  2. This warranty excludes hose pipes, washers, O rings and other consumables.
  3. This warranty is applicable on purchase in India only & from Authorized American Standard Outlets.
  4. This warranty shall not apply if the products have been repaired/serviced by unauthorized or unqualified persons or by not using original American Standard spare parts.
  5. To avail the warranty benefits, proof of purchase (Invoice copy) is mandatory in all cases.
  6. This warranty shall automatically terminate upon the expiry of the warranty period. Even if the product has not been installed after purchase or has not been in use or any other reason whatsoever.
  7. This warranty is applicable for first buyer only & not transferrable.
  8. This warranty does not cover problems arising from insufficient water pressure, excessive water impurities or improper care and cleaning.
  9. It is at the sole option of the American Standard to remedy any faults by repairing or replacing the products with products of comparable value.
  10. All the legal matters are subject to Mumbai jurisdiction only.
  11. The service shall be provided only at the locations where American Standard has its Authorized Dealers or Franchise.
  12. If the products are installed at the locations where American Standard do not have its Authorized Dealers or Franchise then all cost and expenses incurred towards ‘To and Fro’ transportation shall be borne by the customer at the prevailing market rates.
  13. The mentioned warranty period is applicable to ‘Products’ only. After one year from the date of purchase, service charges will be applicable as per company policy.

Lixil India Pvt. Ltd. – 504-505, 5 th Floor,Ratan Galaxie, Nehru RoadMulind West, Mumbai- 400080 , India

Toll Free No. 1800 1028 372


Warranty Period on American Standard Products

Type of Products Residential Commercial Warranty period Remarks
VC Products 10 yrs 3 yrs Against any manufacturing defect and Workmanship
Component Part(Tank Fittings, S & C,Hinges (etc.) 2 yrs 1 yrs Against any manufacturing defect and Workmanship.
Faucets 10 yrs 3 yrs If ever develops any leak or drip.
Bath Tubs 2 yrs 1 yrs Against any manufacturing defect and Workmanship.
Sensor Products 2 yrs 1 yrs Against any manufacturing defect and Workmanship.
Battery & Circuits of Sensor Products 6 month 3 month Against any manufacturing defect and Workmanship.
EUROZEN 2 yrs 2 yrs Against any manufacturing defect and Workmanship.
Concealed Cistern 3 yrs 3 yrs Against any manufacturing defect and Workmanship.
Face Plate 1 yrs 1 yrs Against any manufacturing defect and Workmanship

**Conditions apply as per company policies.